About the Role
We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential.Key ResponsibilitiesProperty & Portfolio ManagementManage the day-to-day operations of residential and commercial properties within the portfolioConduct regular property inspections and prepare detailed reports with recommendationsEnsure properties are maintained to a high standard and align with asset management objectivesMonitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings ManagerResident & Stakeholder CommunicationAct as the main point of contact for residents, responding to queries and issues in a professional and timely mannerBuild positive working relationships with tenants, landlords, and internal stakeholdersHandle complaints and escalations effectively, ensuring timely and fair resolutionIssue relevant notices and communicate clearly regarding tenancy and property mattersMaintenance & RepairsInstruct, coordinate, and manage maintenance requests for reactive and planned worksObtain quotations and oversee works through to completionEnsure all maintenance works comply with health & safety and statutory requirementsMonitor contractor performance and maintain accurate maintenance recordsOperations & ComplianceOversee day-to-day operations to ensure efficiency and consistencyEnsure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirementsImplement and maintain best-practice property management processes and systemsManage risk and resolve complex issues or escalated mattersReport upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance mattersManage utility transitions and landlord utility readingsReporting & AdministrationPrepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performanceMaintain accurate property records, compliance documentation, and tenancy filesAssist with budgeting, forecasting, and cost control for maintenance and operational expenditureSupport to Lettings & OperationsWork closely with the Lettings Manager to support new lettings, renewals, and tenancy handoversAssist with coordination of move-ins and move-outsProvide operational input into asset management decisions and portfolio strategySupport wider Operations and Business Development initiatives as requiredMarketing & Portfolio SupportAssist with marketing properties across portals and internal channelsProvide market feedback from viewings to inform pricing and strategySupport portfolio growth by delivering a high standard of serviceSkills & ExperienceEssentialExperience in residential lettings or a customer-facing property roleStrong communication and interpersonal skillsWell-organised with good attention to detailConfident conducting viewings and dealing with the publicBasic knowledge of UK lettings legislationFull UK driving licence and willingness to travelDesirableARLA / Propertymark qualification or working towardsExperience with property management or inspectionsFamiliarity with multi-property or portfolio environmentsPackage & BenefitsCompetitive salary commensurate with experienceCompany vehicle or travel allowancePerformance-based bonusesProfessional development opportunitiesLocationThis role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations