Auto Collections Agent

Step into a high-visibility role where accuracy, compliance, and ownership truly matter. This position offers long-term contract stability, hands-on experience in regulated financial operations, and the opportunity to work in an audit-driven environment where precision and accountability drive success.

JOB: Collections Representative

LOCATION: Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE

• $22-$25 per hour

• Full-time hours; Monday–Friday schedule

• 12+ month contract | W2

• Start date: ASAP

ROLE IMPACT

The Loss Terminations Representative ensures hostile termination accounts are reconciled accurately and in compliance with internal procedures and legal guidelines. Success is defined by timely case resolution, accurate documentation, and effective communication with internal and external stakeholders.

• Complete hostile termination cases, including involuntary and voluntary surrenders, skip charge-offs (accounts deemed uncollectible due to non-contact or relocation), and deceased do-not-pursue terminations
• Assess and apply repossession fees to accounts; assign assets to auction and ensure post-repossession notices are issued in accordance with legal guidelines; send deficiency notices following auction sale
• Process reinstatements by reallocating funds to general suspense accounts, reversing terminations, and halting repossession title processing to ensure titles are returned to the vault
• Maintain communication with internal teams (Collections, Dealer Relationship Managers) and external partners, including dealerships
• Document and reconcile all work items within the ALFA case management system in compliance with procedural and legal requirements

REQUIREMENTS

• Minimum 2 years of experience in automotive collections, repossession processing, or loss mitigation
• Strong attention to detail with the ability to manage audit-sensitive, legally regulated processes

EQUIPMENT & WORK ENVIRONMENT

• Standard office environment
• Frequent computer use and case management system navigation
• High-volume, deadline-driven workflow
• Work items are heavily audited and require strict adherence to legal and procedural guidelines

PREFERRED SKILLS

• Experience with automotive collections
• Familiarity with case management systems (e.g., ALFA)
• Strong written and verbal communication skills

Legal Notice

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