- Temporary
- 3 month contract
About Our Client
This role is with a company in the FMCG industry, based in Andover.
Job Description
- Respond to customer queries via phone, email, and other communication channels.
- Process customer orders and ensure they are accurately recorded in the system.
- Resolve any delivery or order-related issues promptly and professionally.
- Maintain up-to-date records of customer interactions and transactions.
- Work closely with internal teams to ensure customer needs are met effectively.
- Provide product information and support to customers as required.
- Monitor and follow up on outstanding issues to ensure resolution.
- Assist with general administrative tasks within the customer service department.
The Successful Applicant
A successful Customer Service Agent should have:
- Previous experience in a customer service role within a busy environment.
- Strong communication skills, both written and verbal.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- An organised approach to handling multiple tasks and priorities.
- A proactive attitude towards problem-solving and customer satisfaction.
- The ability to work well independently and as part of a team.
What's on Offer
- Hourly pay ranging from £14 - £16 per hour dependent on the level of experience.
- Temporary contract with opportunities to gain valuable experience in the FMCG industry.
- Location in Andover, offering a convenient working environment.
If you're interested in this role, apply now.
Contact
Ellie Brett
Quote job ref
JN-072026-7072281
Phone number
+442380206442
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Consultant name
- Ellie Brett
- Consultant phone
- +442380206442
- Job reference
- JN-072026-7072281