About the Role
Our client is one of the leading companies in the Build-to-Rent (BTR) sector who design, build, and operate large-scale apartment schemes to rent. They are looking for an individual to join their Resident Service team for a scheme in Glasgow City Centre. THE ROLEThe Resident Service Advisor roles will support the General Manager in mobilising the site, successfully letting all the apartments, looking after over 1000 residents, and running the buildings on a day-to-day basisThe successful candidate will be first point of contact for all existing and prospective residents, managing leasing and renewal discussions, conducting viewings, solving issues and delivering a great experience.YOUR PROFILEWe are looking for a highly organised individual who thrives in a fast-paced environmentSales mentality and sales experience are desirable, preferably within a letting's environmentYou should have a genuine passion for delivering excellent customer service at all opportunitiesThe successful individual will be willing to get their hands dirty to solve challenges and make things happenYou will ideally have previous experience in residential property (PRS, BTR, or PBSA), or experience in the service industry (Hospitality & Hotels)Knowledge of lettings and H&S legislation in Scotland would be beneficial, however, full training will be providedKEY RESPONSIBILITIES & OBJECTIVESLettings:Support a great lease-up by assisting the Glasgow team with letting all the apartments at the best rents possibleAchieve and maintain full occupancy by managing enquiries channels, responding to queries, conducting viewings and negotiating lease agreements and managing referencing process in a timely mannerConduct enthusiastic and informative viewings with prospective residents to encourage them to rent with usRetain existing residents with renewals or reletting vacant apartmentsManaging the tenancy process end-to-end including referencing, deposits, ASTs, check out and check in inspections, raising recharges and co-ordinating any cleaning or repairsCustomer Service:Go above and beyond to deliver a warm, welcoming environment for all residents and visitorsPromote resident satisfaction by responding to questions and concerns in a timely manner, taking appropriate action to address and resolve issuesCo-ordinate maintenance requests and contractor visits as required and ensure successful completionSupport residents with the move-in and move-out processActively seek feedback, via Google reviews, Homeviews, etc, and act on it to improve the overall experiencePromote community engagement by organising and delivering on-site events, and local partnershipsIdentify and sign up partnerships with local businesses for the PLATFORM_ loyalty programmeConduct regular property walkarounds and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, general appearance and appeal