About the Role
<strong>🏡 Income Officer – 6 Month Agency Contract</strong><br><strong>💼 Role:</strong> Income Officer<br><strong>💷 Rate:</strong> <strong>£18.45 per hour</strong><br><strong>📅 Contract:</strong> 6 Months (Agency)<br><br><strong>About the Role</strong><br>We're looking for an experienced <strong>Income Officer</strong> to join a busy housing team on a 6-month agency contract. You'll be responsible for managing rent arrears from early intervention through to legal enforcement, so we're looking for someone who can <strong>hit the ground running</strong>.<br>Experience using <strong>NEC Housing Management System</strong> would be a significant advantage.<br><br><br><strong>Key Responsibilities</strong><br><ul><li>Manage a caseload of rent arrears, taking prompt and appropriate recovery action.</li><ul><li>Contact customers by phone, email, letter and home visits to negotiate repayment plans.</li><li>Maximise rental income through effective arrears management.</li><li>Prepare legal documentation and represent the organisation at court and evictions where required.</li><li>Ensure compliance with the Pre-Action Protocol for Social Landlords.</li><li>Liaise with the DWP, Housing Benefit teams and other agencies to secure payments.</li><li>Work with internal and external partners to support customers in sustaining their tenancies.</li><li>Maintain accurate records using the Housing Management System.</li><li>Deliver excellent customer service while achieving arrears recovery targets.</li></ul></ul><br><strong>What We're Looking For</strong><br><ul><li>Previous experience as an Income Officer or in rent arrears recovery within social housing.</li><ul><li>Strong knowledge of housing legislation, welfare benefits and arrears recovery processes.</li><li>Experience taking rent arrears cases through the legal process, including court attendance.</li><li>Excellent negotiation and communication skills.</li><li>Competent with Microsoft Office and housing management systems.</li><li>Experience with <strong>NEC Housing Management System</strong> is highly desirable.</li><li>Full UK driving licence and willingness to travel.</li><li>Basic DBS check required.</li></ul></ul><strong>Interested?</strong><br>To apply or find out more, contact <strong>Carol Jones</strong>:<br>📞 <strong>07375 412872</strong><br>📧 <strong>cjones@rgbrec.co.uk</strong>