Bilingual Contact Center Specialist (Hybrid)

A nonprofit organization is seeking a dedicated Bilingual Contact Center Specialist to support families in need of childcare financial assistance. This role offers a competitive pay rate of $22 per hour, with an opportunity for professional growth and a potential pathway to a permanent position. The candidate will receive comprehensive remote training and will transition to a hybrid work schedule in Framingham, MA. Why This Job Is Awesome / Your Impact Enjoy a great opportunity to secure a permanent position Play a vital role in helping families access essential childcare resources Benefit from professional development, including AIRS certification Work in a collaborative environment focused on community support Responsibilities Assess family eligibility for childcare subsidy programs Provide accurate information on local childcare providers and programs Enter data precisely into online systems, maintaining data integrity Credentials Valid bilingual proficiency in Spanish, Portuguese, or Creole, and English Required Experience and Skills Minimum of 1 year experience in health and human services or call center environments Knowledge of childcare subsidy programs or service referrals  Strong attention to detail and ability to work efficiently in a fast-paced setting Ability to work in Framingham, MA for a hybrid work arrangement Excellent communication skills and proficiency in navigating multiple systems