About the Role
Customer Account Manager - Annesley, Competitive salary We are proud to be working in partnership with our client, a leading logistics solutions provider, in their search for a Customer Account Manager. This is a fantastic opportunity for someone looking to develop their career within a growing company that offers excellent progression opportunities. The role of Customer Account Manager The main focus of this role is the management of a range of administration tasks designed to support the development of client contracts. This will involve working to tight timeframes and multi tasking whilst providing a high quality standard of work. Providing a comprehensive logistics service to a variety of clients, you will serve as the primary contact for client and customer enquiries concerns and request on email, phone and other communication channels Providing timely responses in line with pre agreed SLA ' s Working with internal teams to address client needs and resolve issues effectively Maintaining client accounts, process orders and track shipments Maintaining up to date knowledge of products and services to provide informed assistance to clients. The person You will be used to liaising with clients professionally and managing change with minimal impact A high standard of excel knowledge is essential (intermediate to advanced) . Part of the interview process will involve an excel test Previous experience in b2b or b2c role, ideally within logistics or supply chain Strong problem solving ability whilst working to deadlines Ability to multi task and prioritise Experience with a CRM or WMS system is expected Ability to adapt to change in a fast paced environment. Details 37.5 hours per week, Monday to Friday, 9am - 5.30pm 100% on site Free parking, company pension Career progression opportunities If you are interested in the above role, please click apply INDPERMS