IT Support Engineer (2nd Line)

<p><b>2nd Line Technician      </b></p> <p><b>Location:</b> Ringwood, Hampshire</p> <p><b>Salary:</b>  £26,000 &#8211; £30,000 DOE + Profit Share + Benefits</p> <p><b>Hours:</b> 37.5 hours per week; Hybrid home working after successful completion of probation</p> <p><b>The Role</b></p> <p>Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.</p> <ul> <li>Receiving technical escalations from 1st Line.</li> <li>Performing routine maintenance checks and updates.</li> <li>Supporting the 1st Line team and knowledge sharing.</li> <li>Progressing and closing incidents and requests.</li> <li>Liaising with internal and external customers.</li> <li>On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.</li> <li>Role-specific training is available through Microsoft Learn.</li> </ul> <p><b>Skills and Experience:</b></p> <ul> <li>At least 2 years experience in a 2nd line role.</li> <li>A good knowledge of IT troubleshooting and problem solving.</li> <li>Experience within an IT customer service environment.</li> <li>Taking responsibility for your workload.</li> <li>Be helpful and approachable.</li> <li>Excellent time management skills.</li> <li>Good communicator.</li> <li>Working knowledge of ITIL.</li> <li>Experience using Microsoft services.</li> </ul> <p>This role is subject to a clear standard DBS check being received.</p> <p><b>The Package:</b></p> <ul> <li>Ongoing training and support.</li> <li>Company Profit Share (first £3,600 is tax free).</li> <li>22 days annual leave plus bank holidays, increasing with length of service.</li> <li>Birthday as additional paid leave.</li> <li>Additional paid leave (dependent on company performance).</li> <li>Company sick pay policy.</li> <li>Pension Scheme.</li> <li>Private Medical Insurance including Dental.</li> <li>Free Parking.</li> <li>Hybrid Working.</li> <li>Progression opportunities.</li> <li>Fresh fruit, the occasional pizza and a posh coffee machine!</li> </ul> <p><b>Our Client &#8211; Trusted Technology Partnership</b></p> <p>Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.</p> <p>They are an Employee Ownership Trust &#8211; a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.</p> <p>Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.</p> <p>They encourage progression within Trusted Technology Partnership for their colleagues, offering opportunities in other teams and departments.</p> <p>Join their friendly company, where a great team and a positive culture await you.</p>