Solutions Engineer – Genesys Cloud

Solutions Engineer - Genesys Cloud (Voice, Chatbots, Messaging & AI) £450 - £550 / day | Fully Remote | Outside IR35 You’ve delivered Genesys Cloud solutions from design to deployment and you know exactly how to make it sing across voice, messaging, chatbots, and AI. This isn’t just about platform support, it’s a hands-on, delivery-focused contract role where you’ll design, build, configure, and optimise Genesys Cloud solutions as part of a major programme for a high-profile end customer. You’ll work as part of a dedicated squad within a consulting team leading implementation activities, shaping how customer interactions are handled, and making smart use of automation and AI capabilities. What’s in it for you? Day Rate: £450 - £550 / day IR35: Outside IR35 Location: Fully remote (UK-based) Project: Delivering a large-scale Genesys Cloud implementation for a major enterprise Impact: Help shape a next-gen customer contact experience with voice, AI, messaging, and omnichannel flows Duration: Initial 3 months, likely to be extended up to 9 months What you’ll be doing: Designing and building customer interaction flows across voice, chat, email, and messaging using Genesys Architect Implementing chatbot, messaging and AI features, creating modern, scalable customer journeys Developing APIs and integrations to third-party platforms and backend systems Supporting secure deployments using DevSecOps practices, CX as Code, and tools like Terraform Troubleshooting complex issues across SIP, IVR, call routing, and messaging journeys Working closely with product owners, engineers, and business stakeholders to shape the solution end-to-end Providing expert input into Agile ceremonies and leading technical delivery within your squad Creating documentation and supporting knowledge transfer across the wider team What you’ll bring to the table: Proven experience in Genesys Cloud implementation especially voice, chatbot, messaging, and AI capabilities Ideally Genesys Cloud Professional Certification (GCP) and at least one Specialist Certification (Architect, AI/Bots, etc.) Strong background in Genesys Cloud Architect design - across voice, messaging, and omnichannel flows Hands-on experience with APIs, REST services, and third-party system integration Knowledge of SIP, telephony (including Edge devices), and contact centre infrastructure Exposure to Terraform or Genesys CX as Code a bonus Comfortable working in Agile squads with a DevSecOps mindset Clear communicator, natural collaborator, and confident troubleshooting complex issues This role is perfect if you’re looking for a fully remote contract where you’ll be trusted to take ownership, shape technical delivery, and bring Genesys Cloud voice, chatbot, messaging, and AI features to life - from the ground up.