KYC Agent / KYC Manager

BettingJobs is working with an iGaming operator. They are looking for a KYC Agent / KYC Manager to join their team based remotely in Europe. Key Responsibilities: Perform KYC and customer due diligence (CDD) checks for new and existing players Review identity verification results using Socure and other tools Investigate and resolve verification discrepancies and potential fraud cases Conduct enhanced due diligence (EDD) when required Monitor player accounts for suspicious activity and escalate where necessary Ensure compliance with AML, GDPR, and regulatory requirements Maintain accurate records of all KYC processes and decisions Collaborate with Risk, Payments, and Compliance teams (For Manager level) Lead, mentor, and support a team of KYC analysts Requirements: Proven experience in KYC / AML / Fraud / Risk within iGaming, fintech, or financial services Hands-on experience with Socure (Must have) or similar KYC tools Solid understanding of AML regulations and compliance frameworks Experience handling high-volume verification queues Strong analytical and decision-making skills Excellent attention to detail Ability to work in a fast-paced, dynamic environment Strong written and verbal English communication skills For KYC Manager: Previous team leadership or supervisory experience Ability to manage KPIs, performance, and training Nice to Have: Knowledge of global regulatory environments (UKGC, MGA, etc.) Familiarity with fraud detection tools and payment risk monitoring