Service Coordinator

Position: Service Coordinator
Location: Gatwick
Job Type: Full-Time | Permanent

Salary: £28,000 - £34,000 (DOE)

Job purpose

We are looking for an organised Service Admin Coordinator to join a busy Facilities Management team based near Gatwick. This is a varied role supporting engineering operations by coordinating schedules, managing administration, and delivering excellent customer service.

You will work closely with the Service Manager, and Office Manager in this role.

Key Responsibilities:

• Schedule engineers for planned and reactive maintenance works.
• Manage engineers' diaries and job allocations.
• Raise work orders, purchase orders, and job documentation.
• Liaise with customers to arrange appointments and provide updates.
• Maintain accurate records using CAFM or service management systems.
• Process service reports, quotations, and invoices.
• Monitor outstanding jobs and ensure SLA targets are achieved.
• Provide administrative support to the operations team.

Requirements:

• Previous experience in an Administration, Service Coordinator, Helpdesk, or Scheduling role.
• Facilities Management, Building Services, Engineering, or Property Maintenance experience is desirable.
• Excellent organisational and communication skills.
• Strong IT skills, including Microsoft Office & Excel.
• Experience using CAFM or scheduling software is advantageous.
• Ability to work effectively in a fast-paced environment.

What's on Offer:

• Competitive salary.
• Company pension.
• Holiday entitlement plus bank holidays.
• Ongoing training and career development.
• Supportive team environment.

If you're an organised and proactive administrator looking to build your career within the Facilities Management sector, we'd love to hear from you.

If you are interested in this new and exciting opportunity with a growing company, then call Ben Gibson on the listed number or ideally email with your current CV. SER-IN