Municipal Customer Service Representative - 24500

The Bergaila Companies"We put the unity in opportunity."

Municipal Customer Service Representative - 24500
Administrative Assistant

Administrative Assistant

Contract

Jun 4, 2026

Pembroke Pines, Florida

We are seeking a Municipal Customer Service Representative candidate for assignment in Pembroke Pines, Florida. The selected candidate will provide customer assistance in response to problems and related service inquiries, receive or initiate customer contact in order to resolve complaints and will be responsible for customer billing activities, cash receipts and related reporting.

Hours are Monday - Thursday, 7:00am - 6:00pm

** This position has a pay rate of $20/hr **


Responsibilities
- Answer telephones
- Receive and route messages
- Maintain complaint tracking records and work order system, to insure timely, efficient and complete service
- Handles customer account information as it relates to billing and usage inquiries
- Handles requests for re-reads of meters
- Operates computer terminal to enter and track information, produce reports and maintain customer service account records
- Assists with maintaining new and the close-out of accounts
- Assists with service tracking records to ensure timely and accurate installation process, billing and scheduling procedures
- Performs some general office duties such as word processing and filing
- Assists with calculating customer bills and performing billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits (water, sanitation, etc.)
- Runs billing reports, monthly reports and other reports as necessary and required in the close-out process
- Maintains Maintenance Management System (CMMS) entries, tracking, reporting, etc.
- Performs other duties as required


Qualifications
- High School Diploma or GED
- A valid Drivers License
- 2+ years of office clerical experience
- Proficient with Microsoft Office