Customer Success Manager – Clinical Solutions

Descripción Clinical Solutions is a technology & information solutions business focused on helping doctors, nurses, and other health care professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement and Precision Medicine. In order to improve professional practice, reduce care variability, and engage patients. Optimizing care delivery, patient experience, and financial outcomes. About the Role The successful candidate will join the Clinical Solutions team, helping deliver quality products and services supporting Clinical Solutions portfolio. Responsibilities • Leverage relationships with key stakeholders within accounts to support renewals efforts. • Introduce key stakeholders to the (Renewals) Account Managers for wider sales conversations. • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer. • Participate in regional events developed to enhance visibility of Elsevier and more broadly increase Elsevier’s thought leadership profile. • Develop joint plans for strategic customer success. • Investigate and understand customers' needs and preferences to develop a customised success strategy. • Identify account-specific key metrics to track progress and adjust success plans as needed to deliver results. • Support New Sales trials with training and lead generating activities on a punctual basis. Skills and Behaviors • Curious and willing to challenge the status quo to provide better outcomes. • Able to take initiative, work independently and manage multiple deadlines. • English is a must. • 1-2 years of client-facing experience, ideally in Customer Success or Account Management. • Able to communicate with and influence stakeholders and global teams. • Excellent problem-solving skills and ability to exercise initiative. • Excellent communication skills with a positive/“can do” attitude. • Self-motivated, highly organized, able to prioritize and multitask. • Passionate about delivering a world-class customer experience. • Enthusiastic, creative and able to inspire customers and colleagues. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer numerous wellbeing initiatives, shared parental leave, study assistance, sabbaticals, and flexible hours to help employees meet responsibilities and long-term goals. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers