DESK REVIEW MANAGER

Customer Service Sales Representative Responsible for quoting & selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business. We seek to deliver Exceptional Customer Service to ALL our customers. BENEFITS Bonus pay Paid training Paid holidays Paid vacation days Paid Sick days Health / Dental / Vision/ Life and other plans available/ 401K Matching Opportunity for rapid career growth advancement Performance evaluations every 6 months Immediate positions available Gain experience working for QUALIFICATIONS / REQUIREMENTS Must be 18 years old Bilingual (English/Spanish) a plus or required (depends on regional needs) Business professional attire High School diploma or equivalent Full time employment Pass State Licensing Requirements Good customer service skills Good communication skills Reliable transportation Goal oriented and self-motivated Ability to approach potential clients and offer our services Sales experience a plus but not necessary - Someone with the right attitude and good work ethic can be just as successful as someone with years of sales experience! JOB RESPONSIBILITIES Defines structure for assigned appraiser groups and territories Maintains responsibility for HR processes such as hiring, performance management, termination, employee relations, employee data changes, vacation approval, etc. Analyzes data and assists in creating strategic initiatives to positively affect performance Prioritizes opportunities; creates and executes appropriate action plans for assigned appraiser groups and territories (monthly PDQA, team reviews, and team diagnostics) Ride along with field personnel to ensure proper field practices are being completed Coaches and develops individual Claim Supervisors and Managers through various activities (PDQA, team reviews, team diagnostics, coaching summaries, performance evaluations) Maintains accountability for standards QA targets being met; provides coaching and feedback as required Intervenes in claims handling with complexity escalates beyond expertise of appraiser and RPDS/APD Manager Reviews and authorizes claims over the limits of APD Managers Trains external vendors on Fred Loya procedures and standards Profiles and enlists vendors to support our APD initiatives Identifies and assesses vendor performance, provides coaching and feedback and addresses any performance issues Ensures external vendors compliance with any contractual obligations they enter into with Fred Loya Insurance Supports and maintains positive vendor relationships with body shops, rental providers, etc. Identifies and corrects issues prior to them impacting our several levels Responds to and resolves any and all elevated customer concerns, complaints, and or issues for APD department and re-directs to next level of management as appropriate Other duties as assigned by management or as needed