About the Role
Job Summary: AssetWorks Field Service Solution (FSS) is a complete AVL/GPS, field ticketing, driver behavior and mobile workforce management solution that improves the efficiency of fleet-based business. Deployed in the cloud, the solution can be implemented quickly and tailored to fit every fleet’s needs and budget. From safety and billing, to reporting and data accuracy, the Field Service Solution connects office staff and field operators in real-time. Optional lone worker and Electronic Logging Device (ELD) functionality keep workers safe in the field, while in-vehicle mobile computers automatically track job locations, hours worked, and time billed. Powerful reports and history tracking allow managers to monitor every aspect of their business. The Calgary office is responsible for all aspects of the FSS product from new development through to deployment and system support. The Customer Care Analyst role is responsible with software/hardware updates, and fulfilling hardware orders maintaining the ongoing relationship with client, providing support post-deployment, which includes (but not limited to) resolving support calls and emails,. This role serves as the primary for the clients post project deployment and may require periodic travel to customer sites. Job Description: As a Customer Care Analyst, key responsibilities include: Troubleshoot and resolve technical issues for clients Prepare and fulfill customer hardware purchases Communicate problems from and to all levels of users Remote troubleshooting using a variety of different in-house software tools Actively contribute to on-going process improvements Create and maintain Knowledge Base articles and support documentation Required Skills and Experience: A post-secondary degree/diploma in Information Technology or equivalent Customer service experience Excellent telephone, verbal, and written communications skills Strong organizational, problem-solving, and analytical skills Ability to multi-task issues and work under pressure Basic computer skills. Nice to Have: Knowledge of mobile communications Knowledge of writing basic queries in SQL Worker Type: Student (Fixed Term) (Trainee) Number of Openings Available: 2 Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success. At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency. AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team. AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.