Commercial Manager

<p>Anderson Knight are delighted to be retained by our 3rd sector client on the critical appointment of a newly created Commercial Manager.</p> <p>This is an exciting opportunity to join a purpose-driven organisation dedicated to improving the lives of people across Scotland. Through its innovative model, the organisation generates vital funding for community projects tackling poverty, health, wellbeing and opportunity.</p> <p>This is a high-impact opportunity to play a key role in driving commercial performance and sustainable income growth. You’ll combine data-driven insight, commercial strategy and cross-functional collaboration to enhance supporter acquisition, improve retention, and maximise long-term value and directly contributing o meaningful social outcomes.</p> <p>Main responsibilities<br /> • Develop and deliver commercial strategies that support financial sustainability while aligning with organisational impact<br /> • Lead contract negotiation and management, ensuring effective governance and risk mitigation<br /> • Oversee forecasting, budgeting, and income performance to drive sustainable growth<br /> • Optimise cash flow, cost recovery, and overall profitability across income streams<br /> • Improve operational efficiency through cost control, process optimisation, and supplier performance management<br /> • Support the development of competitive, compliant commercial proposals and partnerships<br /> • Analyse multi-channel marketing performance to identify drivers of acquisition, conversion, and ROI<br /> • Provide clear, actionable insights to improve marketing effectiveness and supporter growth<br /> • Enhance CRM and email performance through segmentation, testing, and optimisation<br /> • Analyse retention, churn, and lifetime value to strengthen long-term supporter relationships<br /> • Develop reporting and dashboards that translate data into meaningful commercial insight<br /> • Collaborate with marketing, finance, and operational teams to support decision-making and performance<br /> • Build commercial awareness across teams and promote a data-driven, continuous improvement culture</p> <p>What Success Looks Like<br /> • Increased supporter acquisition and improved conversion performance<br /> • Reduced attrition and stronger supporter lifetime value<br /> • Clear visibility of income drivers and organisational performance<br /> • Faster, insight-led decision-making across commercial and marketing functions<br /> • Stronger financial sustainability aligned to organisational purpose</p> <p>Desired Experience<br /> • Commercial, marketing analytics, CRM, or performance-focused background<br /> • Experience analysing customer/supporter journeys, campaigns and income performance<br /> • Exposure to CRM and email marketing platforms within a fundraising or subscription environment is advantageous</p> <p>Skills<br /> • Strong analytical capability (advanced Excel essential; Power Query desirable)<br /> • Experience with BI and data visualisation tools (e.g. Power BI, Tableau)<br /> • Ability to translate data into meaningful commercial and strategic insight<br /> • Strong stakeholder management and cross-functional collaboration skills</p> <p>Why This Role<br /> • High-impact position with direct influence on income growth and sustainability<br /> • Opportunity to shape how data and commercial insight drive organisational strategy<br /> • Work at the intersection of purpose and performance, supporting meaningful outcomes</p> <p>For more information and to apply, please submit an up to date CV now.</p>