About the Role
Salary Range: £26,707.00 - £28,778.00 We are committed to equality, diversity and inclusion, creating a community where colleagues feel respected and valued. We aim to reflect the diversity of our students and communities, and to strengthen our university through collaboration and diverse perspectives, across all roles at the University. This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this update Background and Context Hull York Medical School is a collaboration between the Universities of Hull and York and the NHS. The school operates from both University campuses and within teaching hospitals and medical practices throughout the Yorkshire and Humber region. The Programme Assistant is a key student-facing support role in the effective and efficient development, delivery and evaluation for our medical programme. Working closely with both university and NHS organisations, the Programme Assistant must have a high professional standard and be willing to work flexibly and creatively, both independently and as part of a team, in a highly demanding environment. The role requires the postholder to support all aspects of programme and assessment administration, as part of a wider team, in order to deliver an exceptional student experience. This post is based at the University of Hull campus, with occasional travel to York and NHS sites as required. Applicants are expected to show a commitment to diversity, equality and inclusion, and work in line with the School’s values of – everyone counts, pursuing excellence, socially responsible and collaborative. This includes undertaking mandatory equality and diversity training and adhering to the principles outlined in the UK Medical School’s Charter on So-Called ‘Conversion Therapy’ and the British Medical Association (BMA) racial harassment charter for medical schools. Specific Duties and Responsibilities of the post To provide high-quality administrative, reception, and hospitality services to support academic, clinical, and professional colleagues, ensuring efficient operations across departmental and service activities. Key responsibilities include: Responding professionally and courteously to enquiries received via telephone, in person, or electronically and provide a responsive reception and hospitality service to staff, students, and visitors. Provide student helpdesk support service via generic email inboxes and in person via student facing reception. Offering clear, accurate advice and routine support to departmental/service staff and external customers. Escalate or seek additional information where necessary to resolve queries effectively. Administrative support for academic, clinical and professional support colleagues as required. This will include scheduling meetings and workshops, collating papers; servicing meetings; and word processing reports, correspondence, and other documentation. Administrative support to departmental committee and meetings by preparing agendas and taking, transcribing and circulating minutes. Assist in the preparation & production of a wide range of department/service documentation using different electronic and paper based media Input, update, and extract straightforward data and service related information using databases and spreadsheets, and maintain an electronic and paper based filing system. Use computerised office systems effectively to create and revise documents, analyse data, and communicate with colleagues and external stakeholders. Access the school's Virtual Learning Environment (Blackboard) on a regular basis - updating, uploading and disseminating accurate information as required, creating and monitoring assessment submission points and posting replies as appropriate. Book rooms to meet timetabling needs, including registration activities, induction, lectures, workshops, masterclasses, conferences and assessments. Please ensure that you upload a CV and cover letter referring directly to how you meet the criteria given in the job description. The job description can be found here. This role is 0.6FTE (21.9 hours per week) with flexibility in terms of working pattern/days worked. The salary stated at the top of the job advert will be pro rated down. Please note that this vacancy closes at 00:01am on Thursday 26 March 2026. To ensure your application is considered, please ensure that you submit your application in enough time. At the University of Hull, we are committed to building a community where everyone feels respected, valued and able to succeed. We recognise that diverse perspectives strengthen our university and the impact of our work. We particularly welcome applications from people who are underrepresented within our workforce, including people from global majority backgrounds, disabled people, LGBTQI+ people, and women, particularly in senior roles. You can read more about our Equality, Diversity and Inclusion strategy and our transparency reports on our Fairness and Inclusion page. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.