Aftersales Support Administrator

Return to search results Aftersales Support Administrator Requisition ID   664 Region   Asia Country   Malaysia Company   GROHE Malaysia Sdn, Bhd. Type of Employment   Employee Assignment Work Location   Not remote Working Hours   Full Time Anticipated start date   15 January 2026 About Us   GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that all illustrate GROHE's commitment to creating exceptional experiences and to delivering "Pure Freude an Wasser". With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers’ confidence in the brand. In 2014, GROHE became part of the LIXIL Corporation, a publicly listed company on the Tokyo Stock Exchange. Job description   We are seeking an Aftersales Administrative to support customers, handle service requests, manage warranty cases, coordinate onsite inspections and ensure a smooth aftersales experience. You will communicate with homeowners, installers, and internal teams to ensure timely and effective issue resolution. Ideal candidates have strong communication skills, basic technical understanding, and experience in customer service or after-sales roles. Key Responsibilities: Provide timely support to customers, dealers, IDs, and contractors on after-sales issues. Coordinate product inspections, onsite visits, and service appointments with technicians. Manage warranty claims, prepare service reports, and follow up on pending cases. Communicate technical findings, recommended solutions, and service outcomes clearly to stakeholders. Liaise with the supply chain and warehouse for replacement parts and service stock management. Document all customer feedback, service records, and case updates in the system. Support product commissioning, troubleshooting, and testing when required. Provide updates to the Aftersales Manager and assist in continuous improvement initiatives. Requirements: Minimum 1–3 years of experience in customer service, technical support, or aftersales functions. Basic understanding of sanitary ware, or home appliances is an advantage. Strong communication and interpersonal skills with English Mandarin Able to work independently, handle pressure, and multitask. Proficient in MS Office and CRM systems. SAP application Competencies: Customer-oriented with a service mindset Strong problem-solving and analytical skills Team player with positive attitude Detail-oriented and well-organized LIXIL   A HOME FOR EVERYONE. Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes. Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy. LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all. We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone. LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status. For German job opportunities, please visit the Grohe Germany page. Stellenausschreibungen für Deutschland finden Sie auf der Grohe Deutschland Seite.