L2 Operation Engineer-HP Mediation

## Join our Team About this opportunity At Ericsson the L2 Operations Engineer will provide 24×7 production support for the mediation platform built on HP Mediation & CSGi LCR Ascade , ensuring uninterrupted processing of usage data and adherence to strict SLAs. The role focuses on incident resolution, monitoring, job recovery, and operational stability in a high-availability telecom environment. Key Responsibilities Monitor mediation jobs, file ingestion, queues, and output delivery Perform job restarts, reruns, and recovery as per SOPs Ensure timely delivery of usage data to downstream Billing/Charging systems Incident Management (L2) Handle production incidents and alerts related to mediation failures Perform initial impact analysis and troubleshooting Identify whether issues are configuration, data, job, or environment related Escalate to L3/Vendor with complete analysis, logs, and evidence when required Monitoring & SLA Compliance Proactively monitor JR Add job schedules, execution status, and delays Track file counts, processing latency, and backlog Ensure SLA adherence for mediation cycles and critical billing timelines Raise early warnings for potential SLA breaches Unix/Linux Operations Execute Unix/Linux commands for troubleshooting and operations Check logs, file systems, permissions, and disk utilization Perform housekeeping activities and cron job validation Support basic shell scripts used in mediation operations Change & Release Support Support minor changes, configuration updates, and deployments in production Perform post-change validation and monitoring Follow change management and rollback procedures Documentation & Handover Update incident tickets, shift handover notes, and runbooks Maintain SOP compliance and operational documentation Participate in daily operational calls and governance reviews Technical Skills Hands-on experience with HP-IUM mediation & LCR Ascade in production Experience working with JR Add / Job Runner or batch scheduling tools Strong Unix/Linux operational knowledge Log analysis and basic shell scripting Understanding of mediation data formats (CDRs/EDRs) Operational Skills Experience in 24×7 NOC / Operations / Production Support Strong incident handling and troubleshooting skills Familiarity with ITIL processes (Incident, Problem, Change) Ability to work under pressure during billing-critical timelines