Operations & Customer Experience Intern

Operations & Customer Experience Intern Entertainment London Borough of Islington, UK £25k - £28k Analytical Data analysis Spreadsheets Operations Customer experience Apply Job Description Are you looking for evening weekend work to supplement your studies or other work? Are you highly organised, detail-obsessed and naturally proactive? Do you enjoy spotting patterns in data as much as creating brilliant real-world experiences for people? We’re looking for an Operations & Customer Experience Intern to help power the engine behind the UK’s fast-growing platform that matches strangers into small-group shared experiences in the real world. This is a paid part-time internship with potential to develop into a permanent role The hours will be  Friday 15:00 - 23:00 Saturday 15:00 - 23:00 Sunday  15:00 - 23:00 Some flexibility could be given with times varying from 13:00- 21:00 or 14:00 - 22:00 About the Client We are a subscription-based experience platform operating across 12 UK cities. We match people through a 5-minute personality quiz and bring them together through curated shared experiences including: Dinner Club Electric Darts   Bowling ( Film Club (ODEON) Karaoke Quiz Jamie Oliver Cookery School Salsa Social Drinks Nights Our mission is simple: Turn strangers into friends through small group shared experiences. We are building the infrastructure for real-world connection and behind every great experience is operational excellence. About the Role This is a hands-on operations and customer role at the heart of the business. You will: Be a key part of delivering seamless weekly experiences across multiple UK cities Support our WhatsApp-led customer service Analyse booking, conversion and churn data Ensure our internal systems (Stripe, dashboards, CRM, event sheets) are accurate and optimised Help us continuously improve the member journey This role requires someone who thrives on ownership, structure, and precision. Key Responsibilities Customer Experience Respond to member enquiries via WhatsApp and email with warmth, clarity and efficiency Handle reschedules, booking edits and subscription queries Proactively identify friction points in the customer journey Event Operations Manage weekly event setup across multiple cities Ensure group matching and venue communications are accurate Support venue coordination and operational checklists Track attendance and post-event follow-up Data & Analytics Track trial performance, subscription conversions and churn Analyse booking trends across cities and formats Monitor Stripe subscription data and payment statuses Identify patterns and suggest operational improvements Maintain clean internal reporting dashboards Process Optimisation Improve internal workflows Reduce manual errors Help document and refine repeatable operational systems What We’re Looking For Exceptionally organised with strong attention to detail Self-motivated and able to manage multiple moving parts Comfortable working with data and spreadsheets Analytical mindset - enjoys spotting trends and anomalies Calm under pressure Strong written communication skills Tech-comfortable (Google Sheets, Stripe, dashboards, CRM tools) Genuinely interested in people, social behaviour and community building Bonus (not essential): Experience in operations, events, hospitality or subscription businesses Basic data analysis skills (formulas, simple reporting, pattern spotting) What You’ll Gain Direct exposure to building and scaling a consumer subscription platform Experience in live operations across 12 UK cities Insight into partnerships with major hospitality brands Real ownership and responsibility (not just “intern tasks”) Exposure to startup growth, customer behaviour and data-driven decision making The opportunity to help build a platform tackling loneliness and social infrastructure Who This Role Is Perfect For Someone who: Notices when something doesn’t look quite right in a spreadsheet Takes pride in operational excellence Wants to understand how a consumer platform actually scales Cares about real-world human connection Is ambitious and ready to step up Is flexible with their working hours Job Overview Location: London Borough of Islington, UK Job Type: Full Time Salary: £25k - £28k Job Skills Analytical Data analysis Spreadsheets Operations Customer experience