Field Service Engineer

Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high-quality technical support to their customer base across the region. As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems across a diverse customer base. This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on-site support and training. You will work closely with the central service team to coordinate activities while maintaining high standards of customer service. Responsibilities: – Attend customer sites to service and repair laser systems across a specified product range, as directed. – Install new systems and deliver customer training. – Confidently provide on-site training sessions. – Complete comprehensive and accurate Service Reports for each visit, following company procedures. – Maintain regular communication with the customer service team and reporting manager. – Participate in training sessions and meetings at the company’s head office in Kent. – Assist with system demonstrations both at the head office and in the field. – Undertake any additional duties appropriate to the role, as required. Job Requirements: – Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages. – Experience with Universal Laser Systems or equivalent US/Chinese models – Full, clean UK driving licence. – Hold a LEV (Local Exhaust Ventilation) qualification. – Strong customer service and communication skills.