We are seeking a proactive and customer-focused Assistant Resident Services Manager to join our team, delivering on-site lettings and property management services for a vibrant build-to-rent residential development in Reading.
You will be the first point of contact for prospective and existing residents—from initial enquiry and property viewings through to move-in and ongoing tenancy support. This is a dynamic role combining lettings, resident engagement, and operational coordination, with a strong focus on delivering an exceptional resident experience.
Key Responsibilities
n- Act as the main point of contact for enquiries, conducting viewings and progressing offers
- Manage the full lettings process including applicant vetting and tenancy documentation
- Deliver outstanding customer service and build strong relationships with residents
- Foster a sense of community through resident engagement, communication, and events
- Ensure apartments and communal areas are presented to a high standard at all times
- Coordinate maintenance issues, contractor appointments, and defect repairs
- Carry out regular inspections of apartments and communal spaces
- Support check-in and check-out processes, including deposit returns
- Assist in organising minor refurbishment works between tenancies
- Maintain clear and effective communication across teams and with residents
- Support Health & Safety compliance across the development
- Coach and support on-site team members where required
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What We’re Looking For
n- Strong customer service background with a resident-first approach
- Positive, proactive, and solutions-focused mindset
- Excellent communication skills (written and verbal)
- Highly organised with strong attention to detail
- Confident decision-maker with the ability to think on your feet
- Friendly, approachable, and professional personality
- IT literate and comfortable using social media platforms
- Good understanding of financial processes and accountability
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Ready to take the next step in your build-to-rent career? Apply now to learn more about this exciting opportunity.