Service Engineer

​MTrec’s new career opportunity

We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems.

This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.

The Job you’ll do

• Respond to emergency call-outs within agreed SLAs.

• Be part of an out of hours support team.

• Diagnose and rectify faults across fire, security, and telecom systems.

• Provide temporary and permanent solutions to system failures.

• Complete detailed service reports and documentation.

• Communicate clearly with clients regarding system status and required remedial works.

• Planned Preventative Maintenance (PPM):

• Carry out routine servicing and inspections in line with industry standards and contracts.

• Test and inspect fire alarm systems (conventional and addressable).

• Service intruder alarms, CCTV (IP & analogue), and access control systems.

• Maintain TECS including structured cabling, intercoms, and associated infrastructure.

• Identify and report system deficiencies and recommend remedial actions.

• Systems Experience

• Fire Alarm Systems (BS5839 compliant)

• Intruder Alarms

• CCTV Systems (IP-based systems preferred)

• Access Control Systems

• Emergency Lighting (BS5266 compliant)

• TECS / Structured Cabling / Door Entry Systems

About You

Essential:

• Proven experience in servicing fire and security systems.

• Strong fault-finding and diagnostic skills.

• Knowledge of relevant British Standards and industry regulations.

• Ability to work independently and manage workload effectively.

• Full UK driving licence.

• Good IT skills for digital reporting systems.

• Excellent communication and customer service skills.

Desirable

• FIA qualification or relevant fire & security certifications.

• ECS/CSCS card.

• IPAF/PASMA.

• Experience with major manufacturers’ systems.

• Knowledge of SSAIB or NSI compliance requirements.

• Personal Attributes.

• Highly organised and self-motivated.

• Professional and client-focused.

• Strong attention to detail.

• Calm under pressure during emergency call-outs.

• Flexible with out-of-hours work and on-call rota.

The Rewards and the Benefits

• Competitive pay.

Low staff turner