Packing / Customer Service Assistant

​Job Title: Packing / Customer Service Assistant
Location: Banbury
Pay Rate:£12.71 per hour
Contract Type: Temporary to Permanent

Working Hours:
Monday to Friday, 8:00am – 5:00pm
(Flexibility required as hours may vary depending on workload)Job Overview:

We are currently recruiting for a Packing / Customer Service Assistant to join a busy and fast-paced team. This is a varied role combining hands-on packing duties with customer service responsibilities, making it ideal for someone who enjoys both practical work and interacting with people.

This is a temporary to permanent opportunity for the right candidate.

Key Responsibilities:

• Accurately packing products in line with company standards

• Preparing orders for dispatch, ensuring correct labelling and documentation

• Carrying out quality checks to ensure items meet required standards

• Assisting with stock handling and general warehouse duties

• Responding to customer enquiries via phone and email in a professional manner

• Providing updates on orders, deliveries, and product information

• Resolving basic customer queries and escalating where necessary

• Maintaining a clean and organised work environment

Skills & Experience:

Essential:

• Previous experience in a packing, warehouse, or customer service role

• Good attention to detail and accuracy

• Strong communication skills (both written and verbal)

• Basic computer skills

• Ability to work both independently and as part of a team

• Flexible approach to working hours

Desirable:

• Experience in a combined warehouse and customer service role

• Familiarity with order processing systems

Personal Attributes:

• Reliable and punctual

• Positive and proactive attitude

• Able to manage workload in a fast-paced environment

• Willingness to learn and take on new tasks

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