Relationship Manager (West Midlands and South West based)

At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. We provide regulated qualifications, funding opportunities and professional development programmes to further education and skills providers – and much more.

Are you passionate about building strong relationships, driving growth, and delivering excellent customer service? Join our dynamic team as a Relationship Manager and play a key role in promoting our Group’s products and services to both existing and potential customers.

About the Role

As a Relationship Manager, you’ll be responsible for developing and managing a portfolio of customer accounts, driving engagement and retention, and identifying opportunities to grow revenue. You will take ownership of a regional sales plan, working collaboratively across departments to ensure delivery against KPIs and targets.

This role sits at the heart of our business growth strategy and offers the opportunity to build meaningful partnerships, influence market presence, and shape customer experience.

Key Responsibilities

• Promote the full range of Group products and services to new and existing customers

• Lead customer retention strategies and deliver against growth targets

• Report monthly on performance, KPIs, risks, and success stories

• Own and execute a regional sales plan aligned with company objectives

• Collaborate with the Marketing team to deliver impactful campaigns and manage sales pipelines

• Maintain strong relationships with internal teams to ensure seamless service delivery

• Act as the main point of contact for your customer portfolio, delivering high-quality support

• Identify new partnership and networking opportunities to expand reach and impact

• Monitor market trends and provide competitor and landscape insights

• Maintain accurate and up-to-date customer management records and admin

What We’re Looking For

• Proven experience in relationship management, account management, or sales

• Strong communication and interpersonal skills

• Commercial awareness and a customer-first mindset

• Ability to work independently and collaboratively

• Confidence in using CRM systems and reporting on KPIs

• Knowledge of the skills and education landscape is desirable

Benefits of Working with Us

• Competitive salary

• Opportunities for professional development

• Supportive and collaborative team environment

• Access to employee wellbeing and engagement programmes

We offer good terms and conditions of employment, with a generous holiday entitlement and a contributory pension scheme. The Skills and Education Group is committed to equality, diversity and inclusion. For further details about us, please visit Skills and Education Group website.

Ready to Apply?

If you’re ready to make a difference and grow with an ambitious organisation, we’d love to hear from you.

Closing date for applications: 5:00 pm on Thursday 11 June 2026.

Please note: We reserve the right to bring forward the closing date depending on interest received. If you do not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.

No agencies please.