Remedy Consultant
Location: Bristol, Birmingham or Manchester (Hybrid with 2 days in office per week)
Salary: £46k per annum + benefits
Must be SC Clearance Eligible and Sole UK National
Deerfoot Recruitment is working on behalf of a leading global consultancy to source a talented Remedy Consultant. This is an excellent opportunity to join a dynamic technology team where you will design, develop, and maintain applications within the BMC Remedy ITSM suite.
The successful candidate will collaborate closely with cross-functional teams, configuring and customising ITSM modules such as Incident, Problem, Change, and Asset Management. You will also play a key role in troubleshooting, optimising performance, and integrating Remedy with other enterprise applications.
Key Responsibilities:
- Design, develop, and customise BMC Remedy applications (workflows, forms, active links, filters)
- Configure and maintain ITSM modules including Incident, Problem, Change, and Asset Management
- Troubleshoot and resolve Remedy environment issues
- Optimise application performance and ensure scalability
- Create and maintain technical documentation (design specifications, user guides)
- Collaborate with wider technology teams to integrate Remedy with enterprise systems
- Deliver ongoing support, enhancements, and upgrades to Remedy platforms
Key Skills/Experience Required:
- Strong background in developing and customising BMC Remedy ITSM applications
- Familiarity with ITIL framework and best practice
- Experience with workflows, integrations, and programming (e.g. JavaScript)
- Knowledge of cloud-based Remedy deployments
- BMC Remedy ITSM Certification desirable
Keywords & Beneficial Experience:
BMC Remedy, ITIL, JavaScript, Remedy Consultant, BMC Remedy ITSM Certification