Customer Service Coordinator

Return to search results Customer Service Coordinator Requisition ID   677 Region   Europe Country   Hungary Company   LE_0146-Grohe Hungary Kft Type of Employment   Employee Assignment Work Location   Not remote Working Hours   Full Time Anticipated start date   1 March 2026 About Us   GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that all illustrate GROHE's commitment to creating exceptional experiences and to delivering "Pure Freude an Wasser". With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers’ confidence in the brand. In 2014, GROHE became part of the LIXIL Corporation, a publicly listed company on the Tokyo Stock Exchange. Job description   Customer Service Coordinator Join one of the world’s leading premium sanitary ware manufacturers! LIXIL is a global company with Japanese roots, present in 150 countries and employing more than 53,000 people. Our products make everyday life easier for over 1 billion people worldwide. Our mission is: “Making better homes a reality for everyone, everywhere.” Our main business divisions: Water Technology: Bathroom and kitchen solutions featuring iconic brands such as Grohe, INAX and American Standard. Housing Technology: Windows, doors and building materials. Living Solutions: Kitchen systems and interior design solutions. Grohe is LIXIL’s premium brand, representing quality, technology, design and sustainability. Our products are recognized worldwide and stand for outstanding “Made in Germany” craftsmanship. Customer Service plays a vital role in driving customer satisfaction and strengthening trust in the GROHE brand. In our Budapest office, located in the Graphisoft Park in District III, we are seeking a dedicated Customer Service & Warranty Specialist who will ensure smooth warranty operations, support our service providers, and oversee local product certification. Key Responsibilities: Oversee and operate the full GROHE warranty system, securing fast and accurate claim handling. Ensure service provider coverage and maintain high service quality standards. Improve customer satisfaction through process optimization and KPI monitoring. Manage and support local product certification processes with HQ. Ensure availability and distribution of GROHE spare parts (within and outside warranty) Operate and improve internal service systems, support colleagues and service partners Requirements: Bachelor's Degree  From 1-3 Years of Experience Technical affinity or service-related experience (plumbing, installation, mechanical/electrical knowledge is a plus). Native Hungarian speaker with proficient English skills (both written and spoken) Confident use of MS Office or Google Workspace Customer focused mindset with strong communication skills Analytical thinking and structured working style Ability to learn technical topics quickly Team player with strong problem-solving capabilities  Why Join GROHE? We offer a competitive compensation package Stable international brand and longterm career perspective Supportive team environment with strong cooperation across Eastern Europe Your work has a direct impact on customer satisfaction and product experience in the market. LIXIL   A HOME FOR EVERYONE. Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes. Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy. LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all. We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone. LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status. For German job opportunities, please visit the Grohe Germany page. Stellenausschreibungen für Deutschland finden Sie auf der Grohe Deutschland Seite.