E-Commerce Executive

<p><strong>NEW VACANCY! (PK9249)</strong></p><p><strong>E-COMMERCE EXECUTIVE </strong></p><p><strong>WEST MIDLANDS </strong></p><p><strong>SALARY &#163;PLEASE CONTACT ME FOR DETAILS + 10% Bonus Opportunity + 25 Days Holiday plus Bank </strong><strong>Holidays</strong></p><p><strong>Working Hours: Monday to Friday - 7:30am till 4:30pm</strong> </p><p>Our client is a leading packaging distributor and supplier specialising in industrial and e-commerce transit packaging solutions. The business has evolved into a fully integrated packaging provider serving customers across the UK and Europe. It offers a comprehensive range of products including corrugated boxes, protective packaging, adhesive tapes, pallet wrap, labels, and packaging automation solutions, with a strong emphasis on sustainability through the use of recycled and recyclable materials.</p><p>They are currently looking for an E-Commerce Executive to support and increase the growth and profitability of the company's e-commerce channel through proactive outbound sales activity, GP management and operational support. You will play a critical role in maximising revenue, reducing margin leaks and improving customer responsiveness while supporting the E-Commerce Account Manager during a period of transition and growth. </p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver a high volume of proactive outbound e-commerce sales activity to existing customers, driving revenue growth, increasing order values &amp; improving conversion rates</li><li>Identify and act on opportunities to increase gross profit, reduce margin leakage, and optimise pricing and order quantities</li><li>Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience</li><li>Support the E-Commerce Account Manager with enquiries, quotations and customer communication, enabling focus on higher-value accounts</li><li>Analyse e-commerce sales and order data to identify opportunities for growth, profitability and cross-selling</li><li>Support optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase</li><li>Maintain e-commerce platforms, ensuring accurate product listings, pricing and inventory visibility</li><li>Collaborate with Marketing, Purchasing, and Customer Service teams to improve e-commerce performance and customer retention</li><li>Support the E-Commerce Key Account Manager with day-to-day account activity and customer management</li><li>Uphold and promote company values at all times</li><li>Manage resources effectively to ensure daily workloads are completed efficiently</li><li>Take accountability for achieving assigned targets and KPIs</li><li>Manage and control team budgets</li><li>Comply with company policies and processes, while driving improvements where they hinder business success</li><li>Continuously develop relevant product and market knowledge</li><li>Lead and drive continuous improvement initiatives across the team and wider business</li><li>Fully engage with training and apply learning to improve performance</li><li>Take ownership of personal development through ongoing self-directed learning</li><li>Manage issues and crises effectively, conducting root cause analysis and implementing preventative solutions</li></ul>