About the Role
<p>Our client is a nationwide same-day, and time-critical courier business based in Warrington. Operating for over 20 years and continuing to grow organically and through acquisition. They are an owner-managed SME, where decisions are made quickly, standards are visible and accountability matters. Everyone in the business plays a part in delivering exceptional service to their customers.</p>
<p>If you thrive in a fast-paced operations environment, enjoy solving problems and want to build your career in a business where outstanding customer service is the minimum standard, this could be the opportunity you’ve been looking for. However, if you prefer large corporate structures, multiple layers of approval and tightly defined roles, this role is unlikely to be the right fit.</p>
<p>Our client is recruiting a Logistics Team Manager to take ownership of their live logistics operation.</p>
<p>This is a hands-on, office-based role running a busy logistics office where phones ring, orders flow constantly, customers need answers and your team and Drivers rely on clear direction.</p>
<p>You will oversee the daily operation from initial enquiry or booking through to successful delivery, acting as the visible owner of KPIs, service outcomes and day-to-day escalations. This role is not a warehouse management role, a fleet or compliance-led role or a purely strategic or “hands-off” position.</p>
<p><b>Day to day you will:</b></p>
<ul>
<li>Run a busy same-day logistics office supporting 50 – 70 Drivers daily, mainly van deliveries with some HGV work.</li>
<li>Manage inbound calls, a busy inbox, bookings, quotes and customer queries.</li>
<li>Oversee live orders from enquiry through to successful delivery.</li>
<li>Balance customer service, inbound sales and Driver coordination.</li>
<li>Plan and control capacity across Drivers and partner networks.</li>
<li>Make fast, confident decisions with incomplete information.</li>
<li>Handle escalations calmly and professionally.</li>
<li>Lead and performance-manage the logistics office team across both customer-facing and driver-facing roles.</li>
<li>Take ownership of service quality, KPIs and customer satisfaction.</li>
</ul>
<p><b>This role is best suited to someone who has:</b></p>
<ul>
<li>Run a small but busy B2B logistics or courier office.</li>
<li>Worked close to the customer, taking live orders by email or phone.</li>
<li>Managed people and problems, not just processes.</li>
<li>Strong people management skills and comfortable having coaching and performance conversations.</li>
<li>Operated in an SME or owner-managed environment.</li>
<li>Enjoys working at pace, has a genuine sense of ownership and accountability.</li>
<li>Is confident using modern TMS and dispatch systems.</li>
</ul>
<p>If your background is primarily warehouse management, fleet management or transport compliance, this role is unlikely to be the right fit.</p>
<p>Our client is a values-led business and expect leaders to role-model the following – Teamwork, Ownership, Reliability, Ambition and A Positive Can-Do attitude. They are also a relaxed business but one which does not compromise on standards or service levels. This is not the role for someone looking for a slow-paced transport office job. It’s for someone who wants to lead, inspire and deliver service excellence in a dynamic environment.</p>
<p>If this sounds like you, our client would love to hear from you.</p>