About the Role
As a Sr Collaboration Architect at ePlus, you will serve as a hands-on technical leader responsible for the design, implementation, and delivery of enterprise collaboration solutions. This role is delivery-focused and highly customer-facing, owning solutions end-to-end from technical discovery through deployment and escalation support. At the same time partnering with our senior solutions architects, engineers, and consultants to translate client needs into practical, sustainable IT roadmaps.
You will work closely with customers’ IT and telecom teams to design and deliver hybrid and cloud-based collaboration environments, with a strong emphasis on Cisco Webex Calling (Multi-Tenant and Dedicated Instance) and migrations from legacy on-premises platforms, while providing additional support for Microsoft Teams and Zoom as needed.
This is a post-sales role designed for architects who enjoy being deeply technical while acting as a trusted delivery expert for complex collaboration engagements.
Your Impact
Architecture & Delivery
Lead the design and hands-on implementation of multi-vendor voice, video, and collaboration solutions
Own solutions end-to-end, including technical workshops, architecture design, deployment, and escalation support
Design and deliver hybrid collaboration environments, with a focus on migrating customers toward cloud-based platforms
Develop and execute implementation plans that meet customer timelines while minimizing business disruption
Coordinate with telecom carriers for troubleshooting, PSTN connectivity, and number porting activities.
Engineer collaboration solutions based on capacity planning and functional requirements.
Implement tactical plans to meet project timelines while minimizing disruption to the customer environment.
Perform detailed environmental assessments and provide clear, actionable technical recommendations
Collaboration Technologies
Architect and deliver solutions across:
Cisco Webex Calling (Multi-Tenant and Dedicated Instance)
Cisco Unified Communications (CUCM) in migration and coexistence scenarios
Contact Center and enterprise video conferencing platforms
Carrier-integrated voice solutions, including PSTN connectivity
Zoom Phone, Microsoft Team, Ring Central, and other cloud services
Lead complex number porting, carrier coordination, SBC configuration, E911, and survivability designs
Troubleshoot and resolve advanced collaboration and telephony issues across customer environments
Customer & Internal Engagement
Act as the primary technical delivery lead for assigned customer engagements
Lead post-sale technical workshops and solution deep dives with customer IT and telecom teams
Serve as an escalation point for internal engineers and consultants during complex deployments
Occasionally support pre-sales activities such as technical validation, scoping, and solution refinement
Collaborate with internal architects and engineering leadership to develop repeatable delivery standards and documentation
Vendor & Technology Leadership
Engage with Cisco, Zoom and other technology partners for solution validation, lab access, and advanced troubleshooting
Stay current with collaboration technologies, product roadmaps, and industry best practices
Maintain advanced technical certifications and pursue additional certifications as recommended
Qualifications
Required Knowledge & Skills
Strong understanding of cloud-based collaboration and telecommunications architectures
Knowledge of typical service provider processes and systems, end-user requirements, and the Software as a Service (SaaS) business model.
Deep hands-on experience with:
SBCs, PSTN connectivity, and carrier integrations
Number porting and telecom provider coordination
E911, high availability, and survivability design
Premise to Cloud migrations inclusive of third-party application integration
Proven troubleshooting methodology with strong analytical and problem-solving skills
Ability to lead customer discussions confidently and translate business requirements into technical solutions
Proven troubleshooting methodology with strong analytical skills, attention to detail, and a desire to understand the “why,” not just the “what” or “how.”
Energetic and self-motivated, with a positive, collaborative approach to building customer confidence while driving continuous improvements to support processes and tools.
Professional, customer-focused demeanor with excellent verbal and written communication skills.
Technology Experience
Candidates must be fully capable of designing, implementing, and supporting solutions using the following:
Cisco Webex Calling (Multi-Tenant and Dedicated Instance)
Cisco Unified Communications Manager (CUCM) in hybrid or migration scenarios