Finance Administrator - Part Time

Finance Administrator (Part-Time)Location: Worcester Salary: £18,096 per annum (£28,275 FTE) Hours: 24 hours per week (flexible across 4 days, Monday-Friday, 09:00-17:00) Hewett Recruitment is delighted to be supporting a well-established and values-driven organisation in the search for a Finance Administrator. This is a fantastic opportunity to join a supportive and motivated team within a company that works in partnership with local authorities to deliver Technology Enabled Care (TEC) solutions. If you are organised, detail-focused and confident handling finance-related administration in a busy environment, this could be the perfect role for you. As Finance Administrator, you will take ownership of Private Pay subscriptions, ensuring accurate setup, billing and debtor management. You will also support the wider team with financial administration while ensuring compliance with Financial Conduct Authority (FCA) best practice. Key responsibilities include: Financial AdministrationAccurately inputting and managing orders within internal systems Ensuring telecare referrals and funding details are correctly recorded Producing accurate monthly BACS exports within required timescales Completing VAT invoicing promptly Managing BACS failures and contacting payers to resolve issues Raising debtor invoices and proactively following up outstanding payments Processing cancellations, ensuring equipment recovery and financial adjustments are completed Cancelling direct debits in line with notification periods Supporting new business activity, including conversions from maintained to private pay Providing data support for FCA and VAT audits Operational & Customer SupportHandling inbound calls professionally and logging issues accurately Keeping customer records up to date with relevant documentation Reviewing monthly monitoring reports to ensure accurate status reporting Following telecare procedures in line with TSA requirements Supporting the wider administration team as required This is a varied role requiring flexibility, strong organisation and the ability to work efficiently under pressure. About YouWe are looking for a proactive and confident administrator with strong financial awareness and excellent customer service skills. You will have: Experience working in a busy customer service environment (essential) Strong IT skills including MS Outlook, Word, Excel and database systems Excellent attention to detail and organisational skills Confident numeracy skills (including calculating monies owed and direct debit adjustments) Experience handling customer queries and complaints The confidence to contact customers regarding outstanding payments A professional, assertive and personable communication style The ability to multitask and meet deadlines What's in it for You?£18,096 per annum (24 hours per week) Flexible working across 4 days (pattern agreed at interview) Up to 33 days holiday (including bank holidays, pro rata) Company Pension Scheme Life Assurance Access to a rewards platform offering 200+ retail and leisure discounts If you are seeking a part-time opportunity within a supportive organisation where your contribution truly adds value, we would love to hear from you.