Customer Succes Manager - Rotterdam

Customer Success Manager We are hiring a Customer Success Manager to support and grow a portfolio of approximately 20 customers within a fast scaling SaaS company. This role combines onboarding, implementation, relationship management, and commercial awareness. You will play a key role in customer adoption, retention, and continuous improvement of internal processes and product feedback loops. This is a hands on, ownership driven role for someone who enjoys working closely with customers while contributing to broader company growth. The Role You will manage the full post sales lifecycle of your accounts, ensuring smooth onboarding, strong adoption, and long term retention. Your responsibilities include: • Leading onboarding and implementation processes • Managing and developing a portfolio of ±20 customers • Acting as the main point of contact for your accounts • Advising customers on best practices and product usage • Identifying growth and expansion opportunities • Providing structured feedback to Product and Operations • Contributing to improving internal processes You are proactive in spotting opportunities and solving issues before they escalate. What We Are Looking For • 2+ years in a client facing role such as CSM, Account Management, or similar • Experience in SaaS or a digital product environment • Strong communication skills and confidence in customer conversations • Structured, organized, and process oriented • Commercially aware with a growth mindset • Fluent in English