Tour Guide / Guest Experience Host

We are the first touchpoint to the heart and heritage of Casa Herradura. This role brings our story to life one guest at a time by delivering world-class hospitality rooted in authenticity and craft Meaningful Work From Day One You will create memorable, premium experiences that connect guests to the history, craftsmanship, and flavors of Casa Herradura. From distillery tours to tasting room operations and front desk support, you will play a key role in representing our brand and ensuring every visitor feels welcomed, informed, and inspired. What You Can Expect Working from Thursday to Saturday, leads engaging walking tours of the distillery for public, VIP, trade, media and By the Barrel audiences using compelling brand storytelling. Delivers guided tastings and ensures responsible alcohol service, including basic ID verification in line with company guidelines. Provides front-of-house guest service by greeting arrivals, checking in guests, and responding to inquiries in person and by phone. Handles ticketing, payments, refunds and basic cash reconciliation while operating the current ticketing system. Prepares and maintains tasting rooms and tour materials, including set-up, cleanliness, and supply inventory between tours. Manages reservations, guest counts, demographics and tour timing to support smooth guest flow and a timely experience. Resolves guest concerns and appropriately escalates issues to the Homeplace Manager when needed. May operate company vehicles to transport guests on-site or to nearby establishments, following all safety procedures. What You Bring to the Table Prior experience in a guest-facing role in hospitality, tourism, retail, or the beverage/spirits industry. Strong communication, presentation and interpersonal skills. Ability to memorize and confidently deliver tour scripts, adapting storytelling to diverse groups of up to ~30 guests. Customer-focused mindset with the ability to problem-solve and stay calm under pressure in a fast-paced environment. Physically able to stand for extended periods and lift/move materials and supplies up to 40 lbs as part of tour and tasting set-up. Available to work through Thursday to Saturday, 9am–6pm, with flexibility to support holidays and occasional evening events based on business needs. What Makes You Unique Passion for Mexican culture, heritage, and artisanal production. Bilingual proficiency in Spanish and English to support international and domestic guests