Admission Specialist

Job Description Admission Specialist Be the First Connection in a Student’s Success Story At Indian River State College, every student’s journey begins with a conversation. As an Admission Specialist, you are often the first voice, first face, and first trusted guide prospective students encounter. In this role, you will help students navigate the admission process, understand their academic options, and confidently take the next step toward their goals. You’ll combine customer service excellence with thoughtful advising, ensuring every interaction supports student success from inquiry through enrollment and beyond. If you thrive in a fast-paced, people-centered environment and enjoy solving problems while building meaningful connections, this is your opportunity to make a daily impact. About Us Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs. At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive. Why Join the River When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day. What We Offer At Indian River State College, we value the well-being and professional growth of our employees. Our comprehensive benefits package includes: · Health & Wellness: Medical, dental, vision, flexible spending accounts, life insurance, supplemental plans, and access to our Employee Assistance Program (EAP). · Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage. · Retirement Security: Participation in the Florida Retirement System (FRS), plus tax-deferred annuities and Roth 403(b) options. · Time for You: Generous paid vacation, personal, and sick leave to support work-life balance. · Perks & Discounts: Reduced rates on services and tickets to local attractions. · Growth & Development: Professional development programs, leadership training, and opportunities to advance your career. JOB SUMMARY: Under general supervision, this position disseminates communication about Indian River State College programs among students and the community for the College and implements an effective IRSC admission process for students. Duties include: assisting in establishing two-way communication with IRSC and students; developing and participating in public outreach activities; handling many inbound and outbound calls to and from customers; listening to their needs or problems, and supplying helpful resolutions to their issues. SPECIFIC DUTIES AND RESPONSIBILITIES: Serving as front line staff at the Welcome Desk in Student Success Center, W-Building; and assisting in the Communication Center. Provides information; responds to inquiries and makes presentations regarding IRSC programs; and participates in related recruitment activities and events. Answers inbound calls for the College. Assessing the customers’ needs in person, via phone and email; Advises students in areas related to their academic success (admission requirements, course information, program planning, registration, graduation); works to solve issues related to student educational success; monitors to ensure that potential students receive program planning and academic advising as needed to achieve their goals; guides students toward resources both on campus and in the community; reviews student progress toward completion; and provides intervention when necessary to ensure student success. Assists others in the Department with projects, reports, and assignments to support the success of IRSC programs. Performs various basic office assistance duties. Ensures updated information is available within the Communication Center. Creates and reviews communications to students as well as other customers; develops student service materials, resources, and documentation as assigned. Completes all other duties and responsibilities as assigned QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS: High Diploma; Associate’s Degree; preferred; Minimum of three (3) years of proven clerical experience in a student services related field; Knowledge of the admissions process, including analysis of transcripts, credit transfer, and articulated 2+2 programs. Skill in delivering customer service. Skill in organizing, analyzing, time management, and prioritizing. Skill in working with Microsoft Office and Windows based applications including using a student information system. Skill in developing and delivering presentations. Ability to meet deadlines, solve problems, be student oriented, maintain confidentiality, be discrete, use sound judgment, be a self-starter, apply initiative, and work independently as well as with others. PHYSICAL DEMANDS: This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met. ADDITIONAL EXPECTATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis. Works until 6:30 p.m. one evening per week and multiple evenings during peak registration Classification Staff Supervisory No FLSA Exempt No Employment Type Regular Compensation and Application Deadline Pay rate for this position starts at: $17.36/hour | Exact compensation may vary based on skills, experience and education | Open until filled Indian River State College serves Florida’s Treasure Coast as the four-county region’s premier provider of post-secondary education. A comprehensive public institution, IRSC offers short-term career training, two-year Associate Degrees and Bachelor’s Degree programs. The College’s combination of quality, affordability and convenience attracts more than 30,000 students annually. Every aspect of IRSC is focused on helping students succeed. We appreciate your interest in IRSC and thank you for considering IRSC as your career choice. IRSC EEO/Equal Access Policy Indian River State College is an equal opportunity/equal access institution. It is the policy of the District Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the College) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status, or genetic information. For instructions on how to apply, please click here.