French speaking Customer Service

Abingdon

Ref: 8244AP

A software solutions company with international operations and strong company values.

French speaking Customer Service Apprenticeship
Location: Abingdon
Office Based Role with 1 day allocated studying
Salary: up to £27,000 per annum depending on experience and eligibility
Ref: 8244AP

Main duties: To provide excellent customer service and learn how to provide technical support.

The role:
– Support customers with any queries and respond in a timely manner
– Raise and update tickets for ongoing incidents and repairs
– Provide troubleshooting support in order to identify common faults and suggest solutions
– Maintain accurate customer records in the system
– Escalate tickets accordingly when the issue requires more complex technical support
– Produce reports on any software defects and investigate re-occurrences
– Follow Service Level Agreements to ensure customers are given the best support possible

– Must be over 18 years of age
– Fluent in French to high level (written and spoken) – Essential
– Previous experience in customer service and administration – Beneficial
– IT literate and comfortable learning new systems
– Excellent communication and interpersonal skills
– Dynamic and confident personality with good initiative

Up to £27,000 depending on experience and eligibility