Senior Support Analyst – 1 day Southampton/4 days Remote – up to 41K
A growing technology company is looking for a Senior Support Analyst to join its IT support team. The role involves providing 1st–3rd line technical support to customers, maintaining internal systems, and assisting with software testing and implementation.
Key Responsibilities
- Log, diagnose, and resolve support issues.
- Provide timely responses to customer queries.
- Maintain internal systems and documentation.
- Test software fixes and implement updates.
- Escalate issues according to SLA requirements.
- Contribute to knowledgebase articles and process improvements.
Essential Skills
- Experience with Windows Client & Server operating systems.
- Experience working on a customer-focused support desk.
Desirable
- Microsoft SQL Server and SQL queries.
- VPN, IIS, and remote access technologies.
- Active Directory, networking, or Citrix experience.
- SQL Server SSIS Packages
Package
- 30-41K (depending on experience)
- Health scheme and potential bonuses
- Hybrid working with some travel
If you're looking to join a friendly and inclusive culture that offers great career prospects, please get in touch today. We'd love to help you get your next role and enable you to fulfil your professional ambitions.