About the Role
Do you excel at building executive relationships that deliver account growth and retention? Are you able to blend strategic planning with hands-on sales execution in a dynamic environment? About the Role The Solutions Account Manager will drive the expansion of our Research Intelligence business by securing new sales and fostering the growth of our existing customer base through renewals and strategic upsell/cross-selling initiatives, achieved through strong partnerships with your accounts. The cornerstone products within the Research Intelligence portfolio include Scopus, SciVal, Pure and Digital Commons. In this pivotal role, you will be responsible for establishing and nurturing customer relationships. Leveraging internal and external resources, your goal is to maximize the value delivered to our customers, ensuring sustained customer satisfaction and retention. You will partner with your accounts, calling on key stakeholders to measure and improve client satisfaction with our products. You will provide excellent customer support and value-added services to ensure the retention and renewal of our customers. You will build and manage relationships, identifying opportunities for sales of new and additional Solutions products. Responsibilities Attain booking targets for our Research Intelligence solutions portfolio. Apply a consultative approach to client needs, translating them into pragmatic propositions and aligning them with the company’s sales strategies and internal policies. Formulating and executing account strategies that address diverse needs across all levels of accounts. Ensuring the continuous accuracy of Salesforce records, regularly reviewing sales results and forecasts through tools like Clari and other sales enablement tools. Gathering, monitoring, and evaluating information, providing valuable market feedback to the business to enhance product development and refine the Go-To-Market strategy. Actively participating in trade shows and conferences with predefined outcomes. Integrating and synthesizing information derived from various sources to inform decision-making processes. Cultivating and nurturing relationships with key decision-makers and influencers at the customer level to actively support Elsevier’s strategic objectives. Requirements Possess a minimum of 3-5 years of direct sales experience, demonstrating expertise in a consultative, complex solution-sales approach. Operate seamlessly on operational, tactical, and strategic levels, showcasing a successful track record in expanding business with customers. Exhibit self-motivation and drive, with a proven history of selling technology and solutions. Demonstrate a genuine passion for cultivating relationships with various internal and external stakeholders, including senior-level executives. Showcase proficiency in strategic account planning and management, with the ability to connect the dots within customer institutions. Experience in selling enterprise software within an international matrixed organization. Possess a background in or collaboration with research administration and management functions, showcasing knowledge in regional or national research programs, collaboration networks, and key leaders. Excel in verbal, and written, and communication and deliver compelling presentations with exceptional skills. Primary Location Base Pay Range: Home Based - Canada ON $59,400-$99,000(CAD) and Total Target Cash Range for primary location in Ontario is $91,400-$152,600(CAD). Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. This posting is for an existing vacancy. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers
Tech Stack
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