Supporter Journey Manager

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have direct marketing experience, ideally in the charity sector?

Do you have a passion for delivering a great supporter experience?

Do you like to test and optimise campaigns to deliver the best ROI?

If the answer is yes, then we would like to hear from you.

The Role:

As Supporter Journey Manager, you will lead the development and delivery of inspiring, insight‑driven supporter journeys for key Oxfam audiences. Your work will strengthen supporters’ long‑term connection with Oxfam, ensuring they feel valued, informed, and motivated to deepen their engagement over time.

You will take ownership of income targets for each supporter group, using data, creativity, and collaboration to maximise opportunities for supporters to diversify their involvement — whether through giving, campaigning, volunteering, or other forms of action.

This role is central to shaping how supporters experience Oxfam’s mission, ensuring every interaction contributes to a meaningful, rewarding relationship that drives lasting impact.

What we are looking for:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also be / have:

• Demonstrable experience of managing direct marketing / individual giving programmes
• Understanding of the principles and practices of supporter relationship development
• Ability to build relationships across stakeholder groups. Positive and solutions focused with the ability to build rapport and effectively communicate Oxfam values.
• Project management skills, with proven experience of planning, implementing and evaluating supporter communication activity across a range of channels.
• Demonstrable experience of audience listening, research and insights techniques.
• High levels of numeracy and experience of budget management.
• Experience of agency management.
• Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.