About the Role
<h3>Overview</h3>
<p>A well-established engineering services business is looking to appoint a Service Manager to take ownership of its service and maintenance function. The company delivers technical solutions into a range of commercial and industrial environments and is now focused on strengthening and scaling its service offering.</p>
<p>This role will suit someone who enjoys taking control of a function, improving structure, and helping grow a department with genuine long-term expansion plans.</p>
<hr />
<h3>The Role</h3>
<p>This is an office-based Service Manager position with responsibility for the coordination, delivery, and development of a field service team. You will oversee day-to-day scheduling of engineers, ensuring workload is effectively planned and service commitments are met.</p>
<p>You will manage incoming service enquiries, prepare and issue quotations, and oversee the full service lifecycle from enquiry through to delivery, invoicing, and follow-up. A key part of the role is building strong relationships with clients and identifying opportunities to develop ongoing service agreements and repeat work.</p>
<p>Alongside the operational side, you will take ownership of commercial performance within the service function, working closely with internal teams to improve efficiency, utilisation, and profitability.</p>
<p>This is a growing department with clear expansion plans, so you will play a key role in shaping processes, improving structure, and helping scale the team over the coming years.</p>
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<h3>Requirements</h3>
<ul>
<li>Experience managing or coordinating field service or engineering teams</li>
<li>Strong commercial awareness with experience handling quotations and service workflows</li>
<li>Excellent organisational skills with the ability to manage multiple priorities</li>
<li>Experience dealing with RAMS, compliance documentation, and service administration</li>
<li>Confident client-facing skills with a professional, structured approach</li>
<li>Comfortable working in a fast-moving, growing service environment</li>
</ul>
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<h3>Package</h3>
<ul>
<li>Salary: £30,000-£35,000</li>
<li>Performance-related bonus</li>
<li>Monday to Friday, 8:00am – 5:00pm</li>
<li>Office-based role in Street</li>
<li>Pension scheme</li>
<li>Private healthcare after probation</li>
<li>Training and development opportunities</li>
<li>Genuine progression as the service function expands</li>
</ul>
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<p>Interested in hearing more? Call Max Robinson on 02394 004 703 or Email <a>MaxR@WR-HVAC.com</a></p>
<p>WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.</p>
<p>WR is acting as an Employment Agency in relation to this vacancy.</p>
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