Patient Transport Dispatcher

Summary

This position is responsible for the patient flow throughout radiology/transportation services. This involves dispatch, answering phones calls, taking messages and relaying them appropriately. Appropriate routing of paperwork and requisition for patient care is essential.
Responsibilities

(50%)*   Coordinates patient flow through all transportation services and radiology services by scheduling and dispatching.

 

(30%)*   Performs appropriate tasks on computer systems including order entry (RIS and Cerner), and film management functions (RIS) and PACS. Monitors nurse call system for discharges.

 

(20%)*   Process telephone calls for messages; transport needs, prep instructions, and service coordination with appropriate follow through.

 

OTHER DUTIES AND RESPONSIBILITIES: 

Problem resolution, trouble shooting of systems and processes, training others, and maintaining skills.

 

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.

 

An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

 

All other duties as assigned.

 

Certifications and Licensures

Required: TEAM ADVANCED: Techniques for Effective Aggression Mgt

Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)

 

 

 

Required Education

High School Diploma or GED

 

Other Information

EXPERIENCE, TRAINING AND SKILLS: 

Basic knowledge of personal computer for inputting patient data.

 

Organizational and time management skills needed to prioritize daily workload.

 

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

 

Mandatory Occupational Safety and Health Administration (OSHA) training must be done annually according to the Exposure Control Plan.

  

Knowledge of radiology practices, policies, and procedures and medical terminology as normally acquired through 1-year experience working in a Medical Center or similar setting preferred.

 

One (1) year experience in patient transport/care and dispatch services preferred.

 

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

 

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

 

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

 

Overall vision and hearing is necessary with or without assisted device(s).

 

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

 

Some exposure to blood borne pathogens and other potentially infectious material.  Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

 

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

 

Overall dexterity is required including handling, reaching, grasping, fingering and feeling.  May require repetition of these movements on a regular to frequent basis.

 

Physical Demand Level: Sedentary.  Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

 

Equivalent Experience and Other Comments (Education)

 

 

 

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