Senior XRM Developer

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS plays a critical role in managing the City's real estate portfolio, overseeing the acquisition, disposition, and reallocation of properties. With over 22 million square feet of leased private space, 400+ agreements permitting private use of City-owned property, and the management of 55 government buildings, DCAS depends on reliable and efficient real estate management systems to maintain operations.

Currently, multiple legacy IPIS and Mainframe applications are at the end of their lifecycle and are being replaced by CRM-based features within the newly developed ACRES system. However, the senior developer responsible for maintaining these real estate systems is set to retire in April 2025, leaving DCAS at risk of losing critical technical expertise. To prevent operational disruptions and ensure a smooth transition, it is imperative to hire a Senior XRM Developer immediately.

Key Responsibilities:
- Lead the development and maintenance of the ACRES real estate management system, ensuring a seamless transition from outdated systems.
- Design and implement CRM-based solutions to supplement out-of-the-box functionality.
- Develop a holistic reporting and analytics framework for improved decision-making.
- Provide database administration and ensure system stability.
- Support city agencies by maintaining efficient real estate operations.

To Apply:

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 716221.

No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

IT SERVICE MANAGEMENT SPECIALI - 95713

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills
- 5+ years’ Experience in Microsoft Dynamics CRM development. Proven experience in customizing Dynamics CRM entities, workflows, business rules, and form scripting. Required - 5+ years’ Experience with Azure Integration Services, Web API, REST, and SOAP services required - Experience with Microsoft Power Platform, including Power Apps and Power Automate preferred - Experience with Agile/Scrum methodologies preferred - 5+ years of experience in CRM Dynamics 365 functional analysis, development, and design. - Knowledge of Dynamics 365 CRM modules Sales & Marketing/Field Services/Customer Service, including configuration, customization, and extension capabilities. - Proficiency in creating both canvas and model-driven apps. - Experience in automating workflows and integrating various services. - Strong skills in designing and managing data models, especially with Microsoft Dataverse. - Skills in designing intuitive and user-friendly interfaces. - Proficiency in programming languages such as C#, JavaScript, TypeScript, HTML, and CSS. - Understanding of relational databases and SQL. - Experience with object-oriented design and design patterns - Ability to communicate effectively with technical and non-technical stakeholders. - Ability to prioritize and manage work to critical project timelines in a fast-paced environment
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.