Customer Service Representative - Trainer

POSITION TITLE Customer Service Representative – Trainer   POSITION OVERVIEW Responsible for training customer service representatives (both new hire training and ongoing training for existing associates). As well as maintaining the division’s information resources.   Location: Live Oak Plant, LaGrange, GA Work schedule: 8:00am – 5:00pm Position Type: Administrative SBU: Flooring     JOB RESPONSIBILITIES Train new CS associates in Commercial, Hospitality, and Residential businesses on order entry, customer service procedures, and Milliken processes Conduct ongoing training of existing CS associates Conduct new product training for CS reps Write specifications/procedures, update existing procedures, and maintain procedure manual as needed Demonstrate teamwork to ensure team, individual, and corporate goals are met Participates in special projects and perform additional duties as required Continuous learning of new products, procedures, and processes Work in a fast-paced environment and deal with high-pressure situations Need to be cross trained on all CS jobs to cover in the event of absences and vacations as needed Investigate cause of claims and implement procedures and processes as needed to reduce occurrence of claims and customer complaints Maintain KPI reports for management Submit IT help tickets on behalf of CSR’s   QUALIFICATIONS – REQUIRED High School Diploma or GED equivalency is required Computer skills in MS Word, MS Excel, Internet Explorer, Email, and SAP is required Accurate typing and data entry skills Ability to learn quickly and adapt to changes Excellent interpersonal and communication skills Proficient in SAP