Our client is seeking a
Senior Asset Management Analyst to manage and optimise the end-to-end software asset lifecycle using ServiceNow (including SAM Pro and HAM), with a focus on licence compliance, cost optimisation, and data-driven insights across complex software publishers. (Hybrid Calgary)
Must Have:
- Proven hands-on experience with ServiceNow SAM Pro implementation or operations.
- Strong understanding of complex software licensing and subscription models.
- Experience with licence compliance, optimisation, and vendor audit support.
- Solid knowledge of CMDB, Discovery, and normalized software models.
- IT Asset Management (ITAM) experience
Accountabilities include:
- Operate and optimise ServiceNow SAM Pro, including Software Asset Workspace, licence reconciliation, and optimisation dashboards.
- Manage the full software asset lifecycle from request and deployment through renewal, true-up, and retirement.
- Perform advanced licence reconciliation and compliance analysis for major publishers (e.g. Microsoft, Adobe, Oracle).
- Identify cost-saving and risk-reduction opportunities using usage data, entitlements, and optimisation rules.
- Maintain accurate software models, entitlements, and normalization aligned to SAM Pro best practices.
- Support software audits, renewals, and true-up activities with defensible data and reporting.
- Integrate SAM Pro with HAM, CMDB, Discovery, and Procurement to ensure end-to-end asset visibility.
- Collaborate with security, finance, sourcing, and operations teams to support governance and decision-making.
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