Senior Cloud Site Reliability Engineer

Privacy Policy Job Openings Senior Cloud Site Reliability Engineer Support - Ottawa, Ontario (Hybrid) Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions.   Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees.   So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!  About the Role This position is for a Senior Cloud Site Reliability Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.  What You Will Do:  Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met  Design and implement our infrastructure tooling, observability, and automation  Contribute to making the production operations more efficient, less error-prone, etc.  Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process  Process handling service requests and provisioning by the customers.  Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environments  Work directly with customers to identify, troubleshoot, and resolve operational issues.  Expert debugging knowledge in Linux and Kubernetes to detect operational issues.  Be on-call rotation and provide 24x7 off-hours support  Ideally, You Will Be:  Highly technical, excited by technology, and eager to stay up to date in a rapidly evolving environment.  Expert-level knowledge in Cloud Networking Solutions  Knowledgeable in demonstrating the ability to debug at a system level and resolve incidents in complex cloud-based environments  Expert in Site reliability engineering and Incident response  A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers.  Experienced in SaaS operations and customer-facing technical support   Required Skills:  Proven expertise with public cloud providers (AWS, Azure, GCP) services & features Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service  Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.  Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation  Hands-on expertise in debugging production alerts   Expert-level understanding of Linux Operating Systems  Programmer in languages such as Groovy, Python, and Go  Certified Kubernetes Administrator  Certified Cloud Administrator (AWS, Azure, or GCP)    Why You’ll Love Working at Solace At Solace, we’re all about smart people, meaningful work, and good vibes. Work with brilliance – Our team is packed with some of the sharpest minds in the industry. Balance matters – We believe work should fit into your life, not the other way around. Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered. Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Growth mindset – Our training programs are designed to help you level up, fast. Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it). Keep it fun – We’re social, we keep things simple, and we know how to have a good time. Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).   Role Status: EXISTING Expected Salary Range: Expected salary range for this role is from $120,000 to $150,000. The final offer within this range will reflect the successful candidate’s skills and experience. At Solace, we are committed to a fair, inclusive, and transparent recruitment process. To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.   Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.   Let’s Talk Not sure you meet every requirement? That’s okay — we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you.   Need accommodations during the hiring process? Just let us know — we’re here to support you.   Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted.   At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join.   #LI-JT1   Apply for This Job Link to This Job Location Ottawa, Ontario (Hybrid) Department Support Employment Type Full-Time Minimum Experience Experienced Privacy Policy  •  Terms of Service  •  © BambooHR All rights reserved.