Service Desk IT Analyst

<p>Service Desk IT Analyst needed in Norwich</p> <p>This is a temporary contract initially paying £14.42ph PAYE</p> <p>The reference number is:                   000A DA11 / 1</p> <p>The successful candidate will deliver a first-class customer service and will be the first point of contact for IT Support queries, working within the ITIL framework and to tight deadlines using remote support tools.</p> <p>They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues.</p> <p><strong>If</strong><strong> you are interested in the role please apply on our website with your CV, alternatively you can email your CV to </strong><strong>Kirsty@essentialemploy.co.uk</strong><strong> quoting the reference number.</strong></p> <p><strong>Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.</strong></p> <p><strong>All our roles may be subject to pre-employment checks including references so please be prepared.</strong></p> <p><strong>You can also follow us at Twitter/Facebook/LinkedIn or via our website </strong></p>