Customer Service Advisor – Southampton – Job Filled

An excellent opportunity has just become available for a 

Customer Service Advisor

 to join an innovative and established business based in Southampton.  

As a 

Customer Service Advisor

, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.  

Responsibilities of a Customer Service Advisor: 

• Handle customer enquiries via telephone and email in a professional manner


• Process all customer orders and maintain accurate and up-to-date records


• Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery


• Assist the internal Sales team with administrative duties and phone cover during peak times


• Carry out additional ad-hoc duties as required to support the business.

  The ideal Customer Service Advisor: 

• Prior customer service experience, ideally within manufacturing


• Excellent written and verbal communication skills and ability to communicate effectively


• Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy


• Strong organisational, prioritising and problem-solving skills


• Conscientious, self-motivated, and able to work independently


• Strong team-working skills, contributing positively to a collaborative environment


• Patient, polite, and assertive approach

 

The role of 

Customer Service Advisor

is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!  

If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!