Customer Service Agent

As a Customer Service Agent, you will play a crucial role within our dedicated team working hard to provide great customer service to all our customers across the world, holidaymakers and business travellers alike from over 40 countries! Your job will be to help customers get their questions answered and any issues resolved, from complex challenges to everyday queries. You will take ownership of these queries and requirements whilst liaising internally and externally to gain solutions. If this opportunity sounds like something you could be interested in, then we would love to hear from you. Training and equipment will be provided. Please note the following working pattern: • 8AM - 3.45PM / 10.15AM - 8PM /10.15AM - 6PM •  Working 2 weekends out of 6 - 5 Days a week - 2 days off in the week when on weekends (x 2) About You • Respond to customer inquiries via phone, email, live chat, and social media platforms with a high level of professionalism, empathy and patience • Provide support in several languages, assisted by translation programs • Take ownership of customer issues and follow through to ensure satisfactory resolution. Escalate complex or unresolved issues to the appropriate team while maintaining ownership and communication with customers • Assist customers to complete bookings • Report user experience (UX) issues internally using findings from live chat • Liaise with other teams to field requests and questions • Build an internal "knowledge base" to answer questions more quickly • Write customer-facing content to answer frequently asked questions • Assist the team in developing content for chatbots