Technical Service Engineer

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! Join the Charter Steel Commercial team as a Technical Services Engineer. Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience. Charter Steel is a member of the Charter Manufacturing family of companies. Job Summary: Collaborate with customers to align metallurgical specifications and performance criteria with Charter’s advanced steelmaking capabilities across diverse industrial applications. Interface cross-functionally with Engineering, Sales, and Operations to optimize process parameters, troubleshoot production constraints, and ensure metallurgical integrity through applied materials science. Spearhead innovation by leading new product development initiatives, leveraging thermomechanical processing, alloy design, and failure analysis expertise. Position Specifics: Location: Remote-based in US Midwest states OH, MI, WI or IN Travel Expectations: 50% domestic travel to US customers Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time. Key Responsibilities: Customer & Product Support Manage customer claims and address field concerns. Interpret specifications to recommend suitable Charter products. Assess feasibility of customer requirements and manage expectations. Recommend process improvements for both customer and internal manufacturing. Develop strong technical relationships to resolve issues collaboratively. Cross-Functional Collaboration Act as a technical resource for Inside and Outside Sales. Coordinate technical meetings between customers and internal teams. Communicate significant technical issues across all business levels. Leverage internal technical resources to meet customer needs. Innovation & Industry Engagement Lead or support New Product Development initiatives with customers. Influence and suggest enhancements to customer processes. Participate in industry and association events to promote Charter’s products. Compliance & Job Requirements Follow Environmental, Quality, and Safety Management System procedures. Meet essential job requirements with or without reasonable accommodation. What You Will Need: Bachelor’s degree in Engineering or related field. 2+ years of customer-facing technical experience. Strong grasp of steel manufacturing processes and specifications. Excellent communication and interpersonal skills. Ability to interpret and evaluate customer technical requirements. Skilled in influencing and coaching across teams to drive results. Comfortable with up to 50% travel. Nice to Have: 5+ years in manufacturing including cold-heading / cold-forming Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree. Experience in a related market as a customer or a supplier of steel products. Experience in strategic planning. Experience managing within a highly documented manufacturing quality system. Supervisory or managerial experience in a technical discipline. Experience with QS9000, ISO9000, and/or TS16949 quality systems. Take the next step in your career, apply today! #LI-PF1 #LI-REMOTE #coldheading #steel #fasteners #coldfinishing #Colddrawing #SBQ #Springs We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO). OUR STORY Charter Manufacturing is a family-owned group of diversified metals manufacturing businesses founded in 1936 and headquartered in Mequon, Wis. Our will to grow drives our success. It is fueled by a team of respected and dedicated employees committed to continuous improvement and an entrepreneurial spirit that thrives within the Charter family. WE ARE INVESTED IN YOU When you work at Charter Manufacturing you’re part of a four-generation family business. That means, you’re not just an employee, you’re one of our family members. We believe in mutual trust. Employees are respected and empowered to explore new and better ways to impact the success of the company. Employees, at every level, are valued for their motivation to deliver the best products and service. We are in this together. Charter has a thriving team environment. Part of being a family means we collaborate, learn, thrive and benefit – together. We are committed to your future. The forward thinking and enthusiasm from our team drives us to create resources and opportunities for employees to learn, develop and create their own future. We celebrate you. We are successful because of our employees — and their great work doesn’t go unnoticed. We recognize and reward our employees for their contributions. Visit our website to learn more about our family of companies. View our 2022 Sustainability Report. To review our data use practices, visit our Company Privacy Policy. View/Download Employment-related Notices: FMLA Poster E-Verify Participation Poster (English & Español) Right to Work Poster (English & Español)