Motor Service Advisor

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Dungannon Salary Fully Negotiable + Fantastic benefits, company pension scheme, etc. Responsibilities: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery The Ideal Candidate: Previous experience within a similar position Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Full valid UK driving license For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. Soon after I sent in my CV, I got a call from Rick who invited me in for a chat to discuss my options. He has always been professional and friendly and determined to find the best role available that suited me, while always keeping me updated with what was going on in the background. Many thanks to Vanrath for all their help securing my new job role. Especially to Robbie Lemon who is a credit to the company. Within a couple of hours of submitting my CV - Robbie called for a chat to discuss my options. The whole process was stress free with Robbie handling all of the details. Vanrath was always available for a chat and guidance; helping me prepare for interviews and advising me on his understanding of what it could be potentially entail to work for each company. I am am now excited and confident to start in my new role, with big thanks to all of his help along the way.