Customer Succes Manager - English Speaking

We’re hiring A Customer Success Manager to join a fast-growing SaaS scale-up operating globally. You’ll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers. This is not a support-heavy CSM role. This is about ownership, sharp communication, and commercial impact. The Role You own the full customer lifecycle for mid–large international accounts. Your day might include: • Leading QBRs with senior stakeholders • Driving renewals, upsells, and expansions • Advising customers on adoption and value realization • Running commercial conversations backed by data • Working cross-functionally with Sales, Ops, and Product You’re expected to spot revenue opportunities, not wait for them. What You’ll Do • Own onboarding → adoption → renewal • Build strong, long-term customer relationships • Lead executive-level conversations • Identify and close expansion opportunities • Use data and insights to drive value and revenue • Act as a trusted, commercially minded advisor What We’re Looking For • 2+ years in a client-facing role (CSM, AM or AE) • Experience managing complex SaaS accounts • Comfortable with commercial responsibility • Strong executive communication skills • Structured, analytical, and sharp